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Perfect Customer Care

  • 商品編號: 19026085
  • 出版社: Random House Business

HK$81.30 (速遞費用須知)
購買額滿HK$158免運費
免郵費優惠僅限香港、澳门、
台灣及中國大陸

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內容簡介

 Customers don't come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them you know how to look after them, how to provide what they want -- plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success. Perfect Customer Care provides companies big and small with the answers to some of the most important business questions facing us today.



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