IT Governance: Policies & Procedures, 2012 Edition with CD

內容簡介

IT Governance Policies & Procedures will help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization. Not only does it provide sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment. For fingertip access to the information you need on policy and planning, documentation, systems analysis and design, and much more, the materials in this ready-reference desk manual can be used by you or your staff as models or templates to create similar documents for your own organization. The 2012 Edition brings you: New chapters covering risk management, Agile project management, and building the right employee skills Sixty IT policies that you can use right away to better govern your IT processes New information on how to safely allow remote access to your organization's network Information on how to protect your network from harm caused by the use of personal devices Best practices on how to simplify processes for greater manpower efficiency and fewer errors An updated glossary with the latest IT and business terms Information on how quality assurance drives the predictability of IT service delivery Tips for using quality control to improve IT process effectiveness The latest information on aligning your IT quality program with business strategies Three easy-to-follow quality techniques to reduce cost while maintaining service levels Common quality tools to analyze products and services New policies including creating a risk management program and providing remote access to the organization's network Actual sample policies on the enclosed CD that you can modify for your own use to enforce proper governance of IT within your organization New and updated worksheets on the enclosed CD you can use for planning and documentation of your critical processes Tools and tips for mitigating the impact of events that can interrupt your business Proposal templates, checklists, tally sheets, worksheets, tables, logs, questionnaires, and agreements for quick reference and adaptation to your particular needs