實用IT項目管理（英文版‧第3版）

introduction 
acknowledgments 
1 initiating the project 
defining the project management life cycle 
initiating the project 
planning the project 
executing the project 
monitoring and controlling the project 
closing the project 
gathering project information 
establishing the project requirements 
possessing multiple personas 
no other choices? 
interviewing management 
interviewing the stakeholders 
identifying the project needs 
creating reasonable expectations 
creating the project charter 
project charter elements 
finding the completion date 
initiating processes and the comptia project+ exam 
q&a chapter quiz 
chapter exercises 
quiz answers 
exercise solutions 
2 planning the project 
3 working with management 
4 managing the project scope 
5 creating the budget 
6 building the project plan 
7 organizing a project team 
8 managing teams 
9 implementing the project plan 
10 revising the project pian 
11 enforcing quality 
12 completing the project 
index